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/ Payment

The price of your cake will be as set out in your order confirmation. No Vat is payable on the cakes. A 25% booking fee is required for wedding cake orders (subject to a minimum of £50) and a 50% booking fee for all other cakes. For Wedding Cakes a detailed order confirmation will be issued detailing the final balance and payment details. No further payment reminders will be sent and it is the responsibility of the client to ensure payment is on time.

Please not all booking fees are non refundable and non transferable.

The balance must be paid no later than the date set out in the order confirmation by bank transfer to the account specified, cash or payment by debit or credit card. If paying by debit or credit card please allow 3 working days for payment to clear. Late payments will incur a £25 charge.

If payment is not received by the date specified this shall be constituted as breach of contract by the client. I reserve the right to hold the order until payment is made in full. When payment is late I accept no responsibility should be unable to purchase the required stock or equipment to make the cake as laid out in the order confirmation. In these circumstances the cake will be made as close to the order confirmation as possible with no redress or liability on  Cakes By Lenka Company.

/ Allergens

The cakes are made in an environment where all 14 allergens are present including nuts, egg, milk, gluten and other allergens are present. Due to the very serious nature of nut allergy we cannot 100% guarantee that any cake is entirely nut free although we make every effort to ensure that allergies are accommodated.

/ Collection & Delivery

All orders may be collected free of charge from Cakes By Lenka Company by prior arrangement. We accept no responsibility for any damage sustained to the cake once it has left the premises.

If a third party will be collecting the cake on the customers behalf. This party should be given all appropriate information by customer and same conditions apply as if customer were to collect themselves. 

It is the customers responsibility of the customer to check the state of the cake before leaving the premises.

If delivery has been requested, we will deliver the cake on the day set out in the order confirmation to the address provided. We do not offer specific delivery times. Rosehill Cake Studio will always do the best it can to ensure delivery dates agreed are achieved for the provision of the goods or services. However, the Company cannot accept liability for delays and time shall not be of the essence.

When delivering to a wedding venue, we will contact the venue in advance to arrange a mutually convenient time for delivery. If we set up the wedding cake, we shall take photographs of the cake before leaving and, where possible, obtain a signature from the venue confirming the cake has been received in good condition. Should the venue need to set up the cake themselves, we shall explain how the cake is to be displayed and where possible, obtain a signature to verify we have done so. Once the cake has been delivered, we are unable to accept any liability for any damage sustained to the cake thereafter, nor any failure to follow the instructions provided.

For More Information Please View Our T&Cs Page

/ Cancellation, postponement and alterations

In the event of a cancellation by yourselves, charges are as follows;

For wedding cakes

More than ninety days prior to the date = booking fee only.

Ninety days to one calendar month prior to the date = booking fee plus half the remaining cost.

Less than one calendar month prior to the date = full amount

Any payments previously made are not refundable.

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